You may return most new, unopened items within 14 days of delivery for a full refund if you received an incorrect or defective item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). If you believe an item is defective, the return will be processed within the terms of our warranty policy.
You should expect to receive your refund within four weeks of delivering your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, contact J Moore Enterprises at email@example.com with your name, address, daytime phone number, and proof of purchase and description of the problem. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the United States. Note that we do not ship to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.